I have been having a bizarre problem in scanning from Brother MFC-5440CN. When I clicked scan, it gave an error message: “Scanning failed. Please try again blah blah blah…(CC031)”. I checked out Brother support website. It asked me to download and install the driver patch. I followed the instruction but the installation stated that my driver was the most up-to-date. So I was practically stuck and could not find any other information from other websites.
I decided to play around with a fresh installation of the software, MFL-PRO Suite. During installation, when prompted to choose between USB and network connections, I normally choose network connection without custom installation. This time I selected custom installation. And I chose auto detection of the device name rather name a specific IP address or node name. After the installation and restarting the computer, I ran installation diagnostics. Interestingly the scanner port was BRN-6C7E32 which refers to the MFC while in the past it was AUTO. Another interesting outcome was that the printer and PC-Fax port was set to LPT1 but this is easily fixed through the Printer Control Panel. I right-clicked on the Brother printer, selected properties and then chose BRN-6C7E32 in the port setting. I did the same with the PC-Fax.
For now, the scanner works well. But from experience, after every fresh installation, the scanner always works. So I would have to wait for the next day or two and see if the scanner still works. That is the error “Scanning failed” no longer appears.
Several days later, by now I have been using the scanner without any problems. The solution above seems to have fixed the chronic problem. It is worth interesting however that when I run the installation diagnostics as a normal user, the report always indicate there is a communication problem with the scanner. This does not occur when running the installation diagnostics as administrator. In any case, the scanner works perfectly fine.