I have been having a bizarre problem in scanning from Brother MFC-5440CN. When I clicked scan, it gave an error message: “Scanning failed. Please try again blah blah blah…(CC031)”. I checked out Brother support website. It asked me to download and install the driver patch. I followed the instruction but the installation stated that my driver was the most up-to-date. So I was practically stuck and could not find any other information from other websites.
I decided to play around with a fresh installation of the software, MFL-PRO Suite. During installation, when prompted to choose between USB and network connections, I normally choose network connection without custom installation. This time I selected custom installation. And I chose auto detection of the device name rather name a specific IP address or node name. After the installation and restarting the computer, I ran installation diagnostics. Interestingly the scanner port was BRN-6C7E32 which refers to the MFC while in the past it was AUTO. Another interesting outcome was that the printer and PC-Fax port was set to LPT1 but this is easily fixed through the Printer Control Panel. I right-clicked on the Brother printer, selected properties and then chose BRN-6C7E32 in the port setting. I did the same with the PC-Fax.
For now, the scanner works well. But from experience, after every fresh installation, the scanner always works. So I would have to wait for the next day or two and see if the scanner still works. That is the error “Scanning failed” no longer appears.
Several days later, by now I have been using the scanner without any problems. The solution above seems to have fixed the chronic problem. It is worth interesting however that when I run the installation diagnostics as a normal user, the report always indicate there is a communication problem with the scanner. This does not occur when running the installation diagnostics as administrator. In any case, the scanner works perfectly fine.
Hey great post.
About VW failures, have you heard of the Volkswagen Phaeton? Did you realize it’s basically a chopped up Bentley Continental GT? Sad, but true.
The VW Phaeton was a unbelievable failure in my opinion, the worst vehicle made by Volkswagen!
Its Shocking: VW Phaeton is a fail!
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Brother products are cheap and work great. Yes, they sometimes get fussy in “complex” environments, but over all quite a bargain.
Thanks to Mark for the post on resetting the ip address. Cured my problems after my dsl modem died which cause my ip to change after new hardware was installed. It was a guide to resolving other printer issues tied to the ip change as well. Guess DHCP is not all it’s cracked up to be.
From this error..I only change the port i used to connect the USB cable..and it works..Very easy Fix..
Changed from IP to hostname in my case and it fixed the problem. Thanks!
this post was helpful in identifying the cause of this error, I wasted 6 hours installing un-installing MFC and drivers nothing helped
In simple terms I JUST change the USB port to a different one (don’t use USB adapter which I was using. plug in the printer USB directly)
Your topic Brother MFC-5440CN error: Scanning failed. (CC031) « Thie Cave was interesting.I found it on Thursday searching for printer works.Please Keep posting on printer works.
Have spent hours trying to fix this problem. Was about to reinstall software when I saw your post. All I did was change USB from Splitter to direct…and PRESTO! All works. THANK YOU ROGER!
In my case it ended up being a laptop with both wired and wireless network adapters active and connected to the same network. Disabled the wireless adapter, rebooted, reset the scanner and finally started working.
What a load of crap this machine is. I have NEVER been able to scan with it. I would NEVER purchase a BROTHER printer again. No matter what I have done NOTHING works. ARE YOU LISTENING BROTHER – you have just lost a customer back to Canon I go.